Refund Policy

Effective Date: 2024/4/1

GROUPLI (hereinafter referred to as « we, » « our, » or « us ») is committed to providing quality products and services. We want you to be satisfied with your purchases, but if you are not satisfied with a product you have purchased, we are willing to offer you a refund.

Refund Conditions

If the product you purchased has quality issues or does not match the description, you have the right to request a refund. You must contact us to initiate a refund request within [Refund Period, e.g., 30 days] of receiving the product.

Refund Procedure

To request a refund, please contact us with your order number and the reason for the refund. Our customer service team will process your refund request as soon as possible and determine whether to approve the refund based on the specific circumstances.

Refund Processing Time

Once your refund request is approved, we will process the refund as soon as possible. The refund amount will be returned to the original payment method, and the timing of the refund may vary depending on your payment method and bank processing times.

Refund Limitations

We reserve the right to refuse a refund if the product has been excessively used, damaged, or does not meet the refund conditions. We may also charge a refund processing fee, depending on the condition of the product and the refund policy.

Contact Information

If you have any questions or concerns, or need to request a refund, please contact us at:

Address: 405 Broadway, New York, NY 10013

Phone:+1 (131) 839-6275

Policy Changes

We reserve the right to change this refund policy at any time. Any changes will be posted on this page and will be effective from the date of posting. You should check this page regularly for any updates.

If you have any questions about our refund policy, please feel free to contact us.